| Direct
Pay Program
What
are some advantages of Direct Pay?
Your bill gets paid automatically, on time, whether you are at home
or out of town. You never have to worry about penalties.
You never have to write a check.
How
does Direct Pay work?
Once Direct Pay is implemented for your account, you will continue
to receive your itemized bi-monthly city utility bill. Fifteen
(15) days after the billing date, your checking account will automatically
be debited for all current charges shown on your bill. Of course,
you can still call the City if you ever have questions about your
bill.
Who
is eligible to be part of Direct Pay?
Direct Pay is open to all residential and business customers.
Your City of Port Hueneme utility account must have no past due amounts
on the account and include a history of no more than one returned
check in the last twelve month period.
What
does it cost?
There is no charge from the City of Port Hueneme to participate.
However, some financial institutions may charge a transaction fee
for electronic fund transfers. Please check with your bank regarding
any possible fees.
After
I'm enrolled, how do I change my information on my enrollment?
It is critical that you immediately notify the City of Port Hueneme
regarding any changes (bank account information, address, etc.).
Inaccurate information may result in payments being refused by your
financial institution. The city cannot be responsible for losses,
including late penalties applied to your account, which result from
inaccurate information or failure to provide timely notification of
changes.
What
happens in the event of a rejected payment?
Payments may be rejected by your financial institution because of
insufficient funds, closed/unauthorized accounts, or other reasons.
Check with your financial institution for any fees it may impose.
If your payment is rejected, the City will charge a $25.00 processing
fee. This is the same fee charged for returned checks.
The City reserves the right to terminate your participation in the
Direct Pay program if your payment is rejected more than twice within
a 12-month period.
How
do I stop being a part of Direct Pay?
You may cancel your participation at any time by calling customer
service at (805) 986-6521 Monday through Friday 8:00 a.m. to 5:00
p.m. Termination will be effective no later that ten (10) business
days after we receive your notification.
Questions?
Call (805) 986-6521
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